Privacy Policy
GM Casino (hereinafter referred to as “the Platform”) attaches great importance to the protection of your privacy and is committed to safeguarding the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information. Please read the following carefully to understand how we handle your data.
Scope of Application
This Privacy Policy applies to the collection, use, and protection of personal data when you use all services provided by the Platform. It does not apply to other websites linked to our Platform. For those sites, please refer to their respective privacy policies.
The scope includes
Account information
Basic information you provide when registering an account, including username, email address, etc.
Financial information
Financial transaction information and payment methods related to deposits and withdrawals.
Identity verification
Verification data required to ensure the security of your account.
Technical information
Technical data such as IP address, browser type, and device information.
Usage records
Game history, betting records, and how you interact with the Platform.
Communication records
Conversation logs and inquiry content with customer service.
Collection of Personal Data
Types of information we collect
To provide complete services, we may collect the following types of personal data:
Direct collection
Information you provide directly when you register an account, make transactions, contact customer service, or participate in promotions and activities.
Automatic collection
Technical information automatically recorded when you use our services, such as cookies and log files.
Third-party sources
Information obtained from legitimate third-party service providers, used to verify identity or enhance our services.
Purposes of Using Personal Data
We collect and use your personal data mainly for the following purposes:
Providing services
Identity verification
Account security
Customer support
Marketing and promotions
Service improvement
Legal obligations
Protection Measures for Personal Data
We adopt multiple layers of security measures to protect your personal data:
Encryption technology
Using SSL/TLS encryption to protect data during transmission.
Access control
Strictly limiting internal access so only authorised personnel may handle your data.
Firewalls
Deploying advanced firewall systems to prevent unauthorised access.
Regular backups
Backing up data regularly to ensure integrity and recoverability.
Security audits
Conducting regular security audits and vulnerability scans.
Staff training
Providing regular training on data protection awareness and operating procedures.
Sharing and Disclosure of Personal Data
We will not sell your personal data to any third party. We will only share your information when necessary in the following situations:
Cookies and Similar Technologies
We use cookies and similar technologies to improve your user experience:
You can manage or reject cookies via your browser settings, but doing so may affect the availability of certain features.
Your Rights
Under applicable laws, you have the following rights regarding your personal data:
Right of access
You have the right to inquire about the personal data we hold about you.
Right to rectification
You have the right to request correction of inaccurate or incomplete personal data.
Right to erasure
In certain circumstances, you have the right to request deletion of your personal data.
Right to restriction of processing
You have the right to request that we restrict the processing of your personal data.
Right to data portability
You have the right to obtain your personal data in a structured format.
Right to object
You have the right to object to our processing of your personal data.
If you wish to exercise any of the above rights, please contact us using the details provided at the end of this Policy.
Protection of Minors
The Platform only provides services to adults aged 18 or above. We do not knowingly collect personal data from minors. If we discover that we have unintentionally collected data from a minor, we will promptly take steps to delete the relevant information.
Cross-Border Data Transfers
Your personal data may be transferred to and processed or stored in locations outside your country or region. We will ensure that such cross-border transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
When carrying out cross-border data transfers, we may adopt the following safeguards: using standard contractual clauses, ensuring that the recipient provides an adequate level of data protection, and obtaining your explicit consent where required.
Data Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes of collection or as required by law. Typical retention periods are as follows:
| Data type | Retention period |
|---|---|
| Account information | For the duration of the account and 5 years thereafter. |
| Transaction records | 7 years after the relevant transaction is completed. |
| Customer service records | 3 years after the interaction is completed. |
| Technical logs | 1 year after the log is created. |
After the retention period expires, we will delete or anonymise your personal data.
Third-Party Links
The Platform may contain links to third-party websites. Please note that these sites have their own privacy policies, and we are not responsible for their content or practices. We recommend that you carefully read the privacy policies of any third-party sites before providing personal information.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. When significant changes are made, we will post a notice on the website or notify you through other appropriate channels. We encourage you to review this Policy regularly to understand how we protect your personal information.
Any revisions to this Policy will take effect immediately upon publication. Your continued use of our services after changes take effect will be deemed acceptance of the revised Policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the following methods:
Customer Service
Customer service email
Online support
24/7 live customer service.
Customer service phone
Monday to Sunday, 09:00–21:00.
Official LINE
@wnjhbet168
We will respond to your request within a reasonable timeframe.
Data Breach Notification
Although we have implemented strict security measures to protect your personal data, in the unlikely event of a data breach we will:
Immediate assessment
Immediately investigate and assess the scope and impact of the breach.
Mitigation measures
Take necessary steps to prevent further data leakage.
Notify users
Notify affected users within a reasonable period.
Report to authorities
Report the incident to relevant regulatory authorities as required by law.
Governing Law
The interpretation, application, and resolution of disputes relating to this Privacy Policy shall be governed by the laws of the Republic of China (Taiwan). In the event of any dispute between you and the Platform arising from this Policy, both parties agree that the Taipei District Court in Taiwan shall have jurisdiction as the court of first instance.
